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11 Open positions

ServiceNow Administrator

Department: Operations Dept.

Description:

The ServiceNow Administrator is responsible for managing the ServiceNow system and ensuring that customers are able to log in, access their information and perform their jobs. This position will be responsible for the following tasks: - Monitoring and maintaining the ServiceNow instance Ensuring that the system is secure and not vulnerable to security breaches Running backups and performing system maintenance on a regular basis Responding to outages or emergency situations …

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Senior Process Analyst

Department: Operations Dept.

Description:

Essential Job Functions Understanding of Operations Risk Management • 6-10 years experience with Problem Management module in ServiceNow basic SharePoint workflow functionality • Skilled in Excel and ServiceNow reporting • Attention to detail • Stakeholder management skills • Strong communication skills - verbal and written • Follows direction and is open to learn about Risk Management process • Ability to regular follow-ups to ensure the task assigned is systemically recorded …

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Senior Sales Executive - ServiceNow

Department: Operations Dept.

Description:

Responsibilities: Deliver sales results and contribute to revenue results for required regions. Grow pipeline through existing accounts and new logo accounts Work to close deals using selling best practices eg., client call plans, close plans, sales strategies Cultivate client relationships to foster further growth for Moch.IT Be knowledgeable on the ECA offerings being sold and keep up to date with the latest offering developments, value propositions, and marketing/pricing/packaging/licensing options Participate …

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Project Assistant (PMO)

Berlin, BE, Germany

Department: Operations Dept.

Description:

Your tasks Coordination of the cooperation between individual sub-projects and, if necessary, takeover of a sub-project Control and documentation of milestones Planning and control of sections in the project Preparation, implementation, and follow-up of meetings (e.g. creation and coordination of documents, dispatch of documents, coordination of the agenda, moderation) Presentations, eg preparation of results and creation of presentations, protocols, project plans, and reports Support in creating templates (status reports, checklists, …

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Solution Architect ITSM Platforms

Department: Operations Dept.

Description:

Your tasks: Advising customers on the introduction of ITSM solutions or platforms Analysis of customer requirements and design of technical solutions Taking over sub-projects and work packages as well as controlling and technical leadership of the development team Documentation of technical solutions Estimation of development costs for work packages Implementation of customer requirements on the appropriate technical platform such as Valuemation or ivanti (formerly HEAT Software) Your profile: Successfully completed …

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ServiceNow Business Analyst

Department: Operations Dept.

Description:

Job Description: What we do:  The Business Analyst is responsible for gathering requirements, working with Process Consultant and Tech Lead to develop solutions to business process problems and provide solutions that match our clients’ business needs. The Business Analyst also writes customized training materials to align with the project. A day in the life will include: Analyzes business processes and documents functional requirements to increase operational maturity Translates and …

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ServiceNow Consultant

Department: Operations Dept.

Description:

Job responsibilities of this role will include: Configuration and development of ServiceNow for Moch.IT customers Administration of our customers ServiceNow instances Collecting, describing and specifying functional requirements Preparation of projects documentation Taking part in trainings Sharing experience with new team members We require: Working experience in ServiceNow Good knowledge of JavaScript, HTML, CSS Knowledge of web services: SOAP, REST will be a plus Good knowledge of ITIL processes Working experience …

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Sr. Engagement Manager (Remote)

Department: Operations Dept.

Description:

Tasks Active acquisition of new projects in the context of Enterprise Service Management (ESM) for existing customers in close coordination with your consulting colleagues and responsible account managers Development of strategies and roadmaps in the ESM together with the customer and your consulting colleagues Positioning of our service and product portfolio based on the customer journey of your customers Ensuring the appropriateness and quality of our projects/products/services for your customers …

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Jr. ServiceNow Developer

Department: Operations Dept.

Description:

Skills and Experience Required: Engagement with the different Service now stakeholders to define and scope new requirements and identify issues. Documentation of requirements and analysis of changes required to Service Now Complete basic administration tasks for the Service Now application, including but not limited to: Group/User updates Roles/Responsibilities updates Simple workflow development and Request development (non scripting) Manage Service Now Change request administration Perform basic administration tasks on Service now …

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Project Manager - ITSM

Department: Operations Dept.

Description:

Your tasks Management of complex IT projects and project teams Creation of project plans and work orders Creation of concepts and moderation of sessions Updating PM documents and status reports Responsibility for the creation of defined deliverables (costs, deadlines, functionality/quality) Agreement and coordination with all parties involved (internal and external) Set up customer projects independently together with the account management and prepare all necessary information for the preparation of offers …

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