Essential Job Functions

• Understanding of Operations Risk Management
  • 6-10 years experience with Problem Management module in ServiceNow & basic SharePoint workflow functionality
  • Skilled in Excel and ServiceNow reporting
  • Attention to detail
  • Stakeholder management skills
  • Strong communication skills - verbal and written
  • Follows direction and is open to learn about Risk Management process
  • Ability to regular follow-ups to ensure the task assigned is systemically recorded and followed through the completion, within the timeframe set
  • Prepare reports, summarize and highlight issues as they arise
  • Independent worker with ability to work virtually in a global team, both productively and effectively

Basic Qualifications
Bachelor's degree or equivalent combination of education and experience

Other Qualifications

• Ability to provide training/assistance to stakeholders on technical or process queries as needed
  • Willingness to complete basic troubleshooting of issues with tooling execution (in SharePoint and ServiceNow)
  • Readiness to take technical responsibility and accountability for work performed and decisions taken