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167 Open positions

Service Quality Performance and Data Analysis

Yangon, Myanmar

Description:

Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality; To work closely with other departments to implement strategic ideas and service improvement campaigns within the branches Collect and organize large sets of data from various sources, ensuring accuracy and completeness. Cleanse, transform, and validate data to prepare it for analysis. …

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Foreign Remittance Executive(Trade Finance)

Yangon, Myanmar

Description:

This position is responsible for managing and overseeing import/ export documentation, ensuring accurate transaction processing and compliance with regulatory and operational standards. Handle import/export documents including advance payments. Ensure proper check and balance approach for inward/outward processes. Perform AML/CFT check, follow, monitor and control all operational risks. Verification of SWIFT messages and accounting entries. Prepare internal/regulatory reports as per the requirement and provide those reports in a timely manner. Advise …

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Contact Center Technical Lead

Yangon, Myanmar

Description:

We are looking for an experienced Contact Center Technical Lead position, All technical matters company wide and manage our technical support team and l work collaboratively with clients/users, the development team, and various stakeholders within the company to ensure the delivery of all products in an efficient, timely manner. Provide guidance and insight to upper management and procure buy-in Report progress, including any changes made to plans and production, and …

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Assistant Merchant Engagement

Yangon, Myanmar

Description:

To build strong relationships with our KBZPay/POS/E-commerce merchants. You will be part of a team that specializes in merchant engagement and merchant care. The job requires you to provide product training, after-sales service to merchants and ensure merchants have the necessary POSM materials and have full knowledge to operate the POS terminals and KBZPay partner app. Be part of a team to engage merchants for both KBZPay and/or POS/E-Commerce. Provide …

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UAT Analyst

Yangon, Myanmar

Description:

To coordinate UAT team members and perform UAT for the successful release of new application version in time to meet with end-user requirements Working with cross-disciplinary teams including product, design, and technology and service delivery teams with a focus on the digital line of mobile wallet platforms. Assisting in the planning, creation and execution of manual tests cases, test scenarios for product/service releases, verify test cases created by other team …

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Business Analyst (Core Banking)

Description:

Business Analyst needs to manage and participate in the planning, system analysis and requirement, design, integration and testing, training, implementation for a Project and BAU. The role holder also needs to assist business team for operation and maintenance. Description Communicate with internal stakeholders from business and functional departments and external stakeholders to understand the requirements for a product / process system. Analyse and evaluate current system process, interfaces and workflow …

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Customer Service Officer, Inbound

Yangon, Myanmar

Description:

Confers with customers by telephone to provide information about Bank products or services, and execution of transactions. Answering incoming calls to provide information about Bank products, performing transactions and addressing complaints. Resolves customers complaint through identification of problems, suggesting best solution and following up to ensure resolution. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Keep abreast of product …

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Payment Support Technician

Yangon, Myanmar

Description:

The role holder is responsible for operation technical support, testing for new release/fix and project, Troubleshooting the issue and reporting. Description Performing to simulate the issues and testing to issue cases in UAT and Pre-Production environment before deployment to release in Production. Troubleshooting the issue and fixing related card network systems Troubleshooting (Visa,MasterCard,MPU,CUP,JCB) Network Connection Issue Providing necessary data and log to check the issues for vendors and deploy the …

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Cloud Engineer

Description:

The candidate has to be experienced in Docker and containerization technologies. You must have knowledge about container orchestration tools like Kubernetes and logging/monitoring tools for these orchestration tools. You will also be responsible for building and improving our application CI/CD pipelines and keeping yourselves and your team up-to-date with the latest industry trends and technologies. We are looking for an experienced cloud engineer to work with our engineering team to …

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Junior NOC Engineer

Yangon, Myanmar

Description:

NOC engineers means they are an expert in the management and monitoring of a network from any centralized location. A technical NOC team is comprised of skilled IT NOC engineers. They watch the IT environment, and ensure that the uptime and connectivity of the IT systems are seamless 24/7. Description Monitor data communications networks to ensure availability of the network Document and resolve problems Follow troubleshooting procedures in an effort …

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