To build strong relationships with our KBZPay/POS/E-commerce merchants. You will be part of a team that specializes in merchant engagement and merchant care. The job requires you to provide product training, after-sales service to merchants and ensure merchants have the necessary POSM materials and have full knowledge to operate the POS terminals and KBZPay partner app.

• Be part of a team to engage merchants for both KBZPay and/or POS/E-Commerce.
• Provide required product (KBZPay partner app, portal, POS) trainings to merchants and respective users at outlets.
• Ensure after sale activities to address any gaps left in both pre-sales and sales activities.
• Execute merchants segmentation and engagement strategies to create win-win outcomes for our customers, the bank and the merchants.
• Provide Level 1 support to address merchant issues related to the use of KBZPay partner app or POS/Ecommerce.
• Be a focal point of contact for merchants to resolve issues, discuss marketing/ promotions activities and business collaboration activities.
• Actively collaborate with cross-functional departments to ensure merchants issues and requirements are resolved within the SLA.

Job Requirement

• Possess a bachelor degree (Degree in Banking/Business Administration/Marketing)
• Proficient in English language
• Excellent customer service skill and communication skill
• Strong organizational and influential skills
• Skilled in oratory and presentation
• Willing to work overtime, when needed, to complete the jobs in time and for good results
• Banking/ Mobile Wallets/ POS system knowledge will be an advantage.
• Minimum 1 years in related field

WHO WE ARE
Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.

WHAT'S IN IT FOR YOU:
Rapid growth opportunities with a steep learning curve.
A dynamic and challenging work environment in the banking sector.
Commitment to your personal and professional development.
A diverse and international team fostering inclusion.
Engaging in company and team events.
Immediate responsibility and impact in a fast-evolving global bank.
Comprehensive benefits include health insurance and ongoing learning and development opportunities.