• Confers with customers by telephone to provide information about Bank products or services, and execution of transactions.
• Answering incoming calls to provide information about Bank products, performing transactions and addressing complaints.
• Resolves customers complaint through identification of problems, suggesting best solution and following up to ensure resolution.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Keep abreast of product knowledge to ensure information is given to customers in accurate manner.
• Actively monitors and maintains high level of customer satisfaction through continuous reinforcement and improvement of service standards.
• Prepare report periodically by collecting and analyzing customer information.

WHO WE ARE
Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.

WHAT'S IN IT FOR YOU:

• Rapid growth opportunities with a steep learning curve.

• A dynamic and challenging work environment in the banking sector.

• Commitment to your personal and professional development.

• A diverse and international team fostering inclusion.

• Engaging in company and team events.

• Immediate responsibility and impact in a fast-evolving global bank.

• Comprehensive benefits include health insurance and ongoing learning and development opportunities.