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119 Open positions

Customer Care Officer

Yangon, Myanmar

Description:

Job Purpose: The Customer Care Officer (SA) is responsible for delivering exceptional customer service and support to clients by addressing inquiries, resolving issues, and providing accurate information about company products and services. This role requires a customer-first mindset, excellent communication skills, and the ability to effectively handle complaints or difficult situations. Key Responsibilities: Customer Support: Respond promptly and professionally to customer inquiries via phone. Provide accurate information about products, services, …

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Center Second Incharge

Yangon, Myanmar

Description:

Job Purpose: The 2 nd Center-in-Charge, as well as the Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by …

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Center Incharge

Yangon, Myanmar

Description:

Job Purpose: The Center Incharge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, …

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Policy and Process Improvement Officer

Yangon, Myanmar

Description:

Job Purpose:  This is a position where the role holder is primarily accountable for driving the delivery of all major projects including new products (processes) process enhancements so that bank can mitigate the error rate due to the process deficiency and gain more internal control. Role holder is also responsible in assistance of innovative products and solutions that are geared towards client needs in order to differentiate products and …

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Product Manager(Worker Remittance)

Yangon, Myanmar

Description:

Job Purpose: The role holder is responsible for the integration, testing and implementation of worker remittance products as well as to assist development of innovative solutions in collaboration with international partners (MTO, Banks, etc.) Key Responsibilities: Assist Head of Product in implementing current and future Worker Remittance product strategies Dealing with Remittance partners to ensure the smoother business collaboration by setting the reasonable commercial agreement between the parties. Develop, test …

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Territory Support Officer

Mandalay, Myanmar

Description:

Job Purpose: This role is responsible to support branch and KBZPay centers internal staff to extend support to end customers with their queries, complaints and requests promptly. They will act as internal helpdesk for all KBZPay related ops support, product info, account provisioning and also other requests as per SOP. Frontline team should be able to do seamless customer interactions/resolve their walking customer /agent/merchant issues with the help of TSO. …

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Transaction Management Officer

Yangon, Myanmar

Description:

Job Purpose: This role is mainly responsible for monitoring and preparing the KBZPay transaction statements within the SLA by ensuring 100% accuracy and and maintaining daily reports for the Legal team. Key Responsibilities: Monitor handle daily transaction which are received from Legal team by meeting SLA Prepare transaction statements in accordance with the service parameters, policies and standard operations procedures (SOP) by ensuring zero error and in a timely manner …

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Operation Training Specialist

Yangon, Myanmar

Description:

Job Purpose: The objective of this role is to create and implement training programs for the KBZPay Ope  ration Function, aimed the improving employees soft skills and competencies through the product, process and system knowledge necessary for job enlargement, job enrichment, improve the performance in order to attain higher customer satisfaction, productivity and collaboration of cross-functional teams. Key Responsibilities: Collaborate with other internal teams and senior management to determine …

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Technical Support Officer

Mandalay, Myanmar

Description:

Job Purpose: This role is responsible for overall technical support to KBZPay Operations Function run the operation smoothly. Timely managing all IT, Tech support related task in close coordination with partner. Key Responsibilities:  Check and monitor Technical erros and issues relating with App Portals and provide first level resolution. Provide technical support to team members regarding portal issues, network issues and all the related tech side issues. Diagnosing and …

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Senior KYC Quality Assurance Officer

Yangon, Myanmar

Description:

Job Purpose: The role is responsible to ensure all KBZPay verification process, lending documentation processes are followed in sync with regulatory compliance. This role monitors KYC process by conducting regular audits system check, and by aligning with current SOPs and BRDs. Reviews KYC processes, eliminate verification errors, improve customer experience and maintain quality score. Key Responsibilities: Review SOP flow and ensure all steps are followed by KYC/lending team. Identify process …

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