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78 Open positions

Business Solution Specialist

Yangon, Myanmar

Description:

To coordinate Business solution team members and perform integration with corporate clients for for the Payment Services integration merchants, Wallet and banking application. Provide technical, operational, product and service support to an assigned group of Ecommerce payment and large corporate clients for the Payment Services integration merchants, Wallet and banking application. Serve as the primary point-of-contact for key account relationships (e.g. high-volume, high-spend merchants, corporate clients) . Provide required product …

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Requirement Analysis Manager

Yangon, Myanmar

Description:

To coordinate with the stakeholders, to discuss, confirm, evaluate and propose requirements of the new features/products on KBZPay platform. Knowledge of Software Development Lifecycle (SDLC) Identification of Key Stakeholders End User Be able to lead BA teams Able to define Project Goals, Objective Business Case Capture Requirements from stakeholders (One on One interview, Ops Brainstorm, focus group, document analysis) Review Business Required Document (BRD), System Requirement Specification (SRS), Change Request …

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Assistant Product Manager

Yangon, Myanmar

Description:

To assist and collaborate in product development and management. To manage a cross-functional team to provide creative solutions that satisfy clients and accelerate company expansion. To deliver successful products to market, you will combine data-driven decision making, agile processes, and a customer-obsessed approach. Assist in design, and development of new and ongoing product enhancement. Collaborate with cross-functional teams in delivering product features. Work closely with internal teams to prioritise tasks …

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Trade Sales Manager

Yangon, Myanmar

Description:

The role holder is responsible in selling products and solutions that are geared towards client needs and to differentiate trade finance services from competitors offerings, also contribute to revenue growth and maximizing profits in alignment with KBZs risk policies. Trade Finance Business Unit provides a diverse range of trade products and services to corporate customers. Also with structured supply chain solution advisory recommendations to meet sophisticated needs. Identify, originate, develop …

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Trade Sales Executive

Yangon, Myanmar

Description:

The role holder is responsible in providing primary sales support to the TBU- Sales team covering corporate clients. Trade Business Unit provides a diverse range of trade products and services to corporate customers. Also with structured supply chain solution advisory recommendations to meet sophisticated needs. Assisting the sales teams in preparing client sales pitches, presentations, responses to RFPs Answers customers questions, inquiries, correct errors and resolves problems Liaise with and …

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Assistant Data Analyst

Yangon, Myanmar

Description:

Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations Compile and analyze statistical data Desire to improve current processes by studying current practices Understanding banking product and process is a plus Use online market research and catalogue findings to databases Remain fully informed on market trends, other parties researches and implement best practices Preparing the test cases and involve in UAT testing …

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Customer Service Representative

Yangon, Myanmar

Description:

Able to work in the assigned branches to improve the branch customer service standards and travelling to nationwide Responding to customer inquiries, resolving customer complaints through identification of problems, suggesting the best solution, and following up to ensure resolution Documenting customer interactions at the branches Providing technical support as mBanking, KBZPay application installing Upselling and cross-selling throughout KBZ products to walk-in customer Coordinating with Branch operations to ensure that a …

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Service Ambassador Manager

Yangon, Myanmar

Description:

Work closely with SAM in all Service Ambassador -related projects that require support. Monitor quality of customer services and customer satisfactions levels by conducting SAs Daily and weekly report, and survey to ensure achievement of service quality targets. Assist in new service roll outs to ensure associate and client readiness Conduct Service Ambassadors training and coaching routines to ensure SA have skills necessary to deliver a superior customer experience. Drive …

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Service Quality Performance and Data Specialist

Yangon, Myanmar

Description:

Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality; To work closely with other departments to implement strategic ideas and service improvement campaigns within the branches Collect and organize large sets of data from various sources, ensuring accuracy and completeness. Cleanse, transform, and validate data to prepare it for analysis. …

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Service Quality Development Executive

Yangon, Myanmar

Description:

Monitor the Customer feedback report, and survey to ensure the achievement of service quality targets. Ensure evaluation of the service and implementation of learning to enhance service quality of the branches Prepare an Analytical report based on NPS, CSAT and suggestion box to highlight the service development area and minimize the gap to enhance the quality of customer service To work closely with L D departments and other stakeholders to …

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