Description:
Mô tả công việc Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contactmethods including chat and email Reports results of evaluations to appropriate Business stakeholders (Quality Leadership,Operations, Client, Account Management, and Resource Unit partners) Participates in calibration sessions/call listening sessions with Quality Leadership staff,Operations, Program Management and clients to ensure scoring consistency and best practices Participates in internal quality audits (e.g. periodic audits …