Description:
Tasks and duties Responding to enquiries about an issue, project or service over the phone, in person and via email. Providing information, assistance and support to customers. Logging information about enquiries, issues and complaints. Assisting with the preparation of reports. Gathering information about products and services. Performing general administrative duties such as filing, copying, filling out paperwork. Escalating complex issues to management. Assisting in the monitoring of schedules, budgets and …