Job Description

• Identify and assess customers needs to achieve satisfaction.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
• Keep records of customer interactions, process customer accounts and file documents.
• Interact with the senior management to understand updated organizational policies and new products.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Proven customer support experience.
• Adept in using customer relationship management software to offer the best client services.
• Adept in addressing client questions through effective telephonic conversation.
• Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.