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16 Open positions

Technical Writer

Cebu City, Central Visayas, Philippines

Description:

Responsibilities: Surveillance agent documentation Surveillance report preparation Desired Skills Knowledge: Must have Bachelors degree education Background in technical writing, proofreading/copy editing is preferred Exceptional written English communication skills Experience working with an Australian account is an advantage Data entry/back office experience is preferred Ability to work with computers and different software packages Proficient with Microsoft Office applications Exceptional attention to detail Exceptional problem-solving skills Willing to work full time  …

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Tier 1 Helpdesk/Technical Support

Cebu, Philippines

Description:

Responsibilities include:  Taking initial telephone and email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems. Logging all calls, time spent, and activity inside the ticketing system. Reset passwords/PINs for users in Active Directory, Office 365, 3CX, and other applications. Research and troubleshoot error messages users receive from applications. Install or fix Windows driver issues for various devices. Installing and configuring printer drives in Windows for …

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Lead Generation Representative

Cebu, Philippines

Description:

Responsibilities:​ The role is primarily responsible for placing outbound calls and pre-qualifying leads. Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script. Provide customers with information on products/services if needed. Be passionate about the service; and enjoy working in a consultative service environment. Be results-oriented; and enjoy the challenge of meeting or exceeding goals. Desired Skills Knowledge: Clear speaking voice Must have at least 6 …

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Customer Service Representative

Cebu City, Central Visayas, Philippines

Description:

Responsibilities: Plans and conducts activities concerned with telephone customer support and dental benefit research activity by performing the following duties: Research dental plans and communicate with clients according to department specifications. Conduct/Answer phone calls from clients and enter data on dental benefit requests. Meet department production guidelines. Adhere to quality assurance guidelines. Assist other employees as needed with researching and communicating. Attain the highest level of knowledge regarding researching, communication …

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Patient Intake Nurse

Cebu City, Cebu, Philippines

Description:

Position Summary: Receiving and processing patient admissions, responding to questions, assisting with the development of an initial plan of care, and providing exceptional customer service. Duties and Responsibilities: Assist with the processing of in-home patient care requests. Pre-fill medication profile of patients. Review and transfer medical charts and notes into the system. Use diagnostic codes in translating written descriptions of diseases/illness/injuries. Encode physician assessments and recommendations. Generate and submit daily/weekly …

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Content Moderator (Day Shift)

Cebu City, Central Visayas, Philippines

Description:

Position Summary: As a Content Moderator, you will report to the Team Manager and will be the primary point of contact for our hirers and candidates with a strong focus on Customer Service and Content Moderation, working with teams across Asia, Australia and beyond! Responsibilities: Your duties will include (but not limited to): Attend to online enquiries and feedback in a timely manner (24 business hours) Verify newly registered hirer …

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Patient Intake Coordinator (Home Health Account)

Cebu City, Central Visayas, Philippines

Description:

Job Overview: Receives and processes patient admission into our agencys EMR system for home health services. Coordinate care by assigning case manager and clinician to ensure 48 hour admission Follow up on inquiries related to the patient admission and staff availability. Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule. Perform coordination duties to support day to day work flow of our field staff …

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Customer Service Agents

Description:

Responsibilities: Answer customer inquiries Attend to billing concerns Resolve billing disputes Desired skills knowledge: Must have at least 6 months of continuous Customer Service experience in a BPO company English speaking skills close to native level, minimal to no accent Strong customer service skills Must have a high degree of professional ethics, integrity and a team player Energetic, fun and confident personality Willing to work full-time night shift Amenable to …

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Junior Business Analyst

Cebu, Philippines

Description:

We are looking for a Junior Business Analyst to add additional depth to our growing Analyst team in a variety of areas - from Visualization and Storytelling to SQL, Data Modeling, and Data Warehousing. This role will work in close partnership with leadership, product management, operations, finance, and other technical teams to find opportunities to improve and expand our business. Key Responsibilities: Reporting: Prepare clear reports and presentations to communicate …

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Customer Support Representative

Cebu City, Cebu, Philippines

Description:

What you'll do: As a Customer Support Representative, you will be supporting people in the US and assisting them in managing pharmacy prescription benefits. Responsibilities include: Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings cards Assisting clients in understanding their target copay and available pharmacy discount programs Guiding customers through the process of using savings cards at pharmacies to check for potential discounts Working closely with …

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