Position Summary:

We are currently seeking a dedicated and knowledgeable Customer Service Representative to join our clients team. This position plays a critical role in providing exceptional customer service, primarily focusing on researching dental plans and effectively communicating the necessary details to our clients. The representative will be expected to handle various types of requests, including fax and dentifi requests, and process plan requests through the Patient history and Chariot program. This position requires a high level of knowledge about company information, customer service, and the ability to manage job stress effectively.

Responsibilities:

• Research dental plans according to the department's specifications and effectively communicate these details to our clients.
• Answer incoming calls from clients and enter benefit request information into our system.
• Meet the department's production and quality assurance guidelines.
• Assist colleagues as needed, specifically with researching and communicating tasks.
• Stay up to date with the latest company information and strive to provide the best customer service.
• Manage job stress and maintain a positive demeanor with customers and co-workers, while remaining alert on duty.
• Handle fax requests using our fax request program.
• Address incoming requests for dental benefits and plan matching through our dentifi system.
• Process incoming dentifi insurance comparer and fax mapper requests.
• Perform other duties as assigned by the management.

Qualifications:

• A bachelors degree from a four-year college or university; or a minimum of 3 years related experience; or an equivalent combination of education and experience.
• Ability to read and interpret documents such as procedure manuals and to write simple correspondence.
• Proficiency in basic arithmetic operations, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Proficiency in using personal computers in a Windows environment, Excel, and Word.

Competencies:

• Customer Service: Respond promptly to customer needs and meet commitments.
• Interpersonal Skills: Keep emotions under control and remain open to others' ideas, and willing to try new things.
• Diversity: Show respect and sensitivity for cultural differences.
• Oral Communication: Listen effectively and respond well to questions.
• Written Communication: Write clearly and informatively.
• Teamwork: Give and welcome feedback and contribute to building a positive team spirit.
• Organizational Support: Follow policies and procedures and support the organization's goals and values.
• Quality: Demonstrate accuracy and thoroughness in your work.
• Judgement: Exhibit sound and accurate judgment in your role.
• Professionalism: Approach others in a tactful manner, treat others with respect and consideration regardless of their status or position, and accept responsibility for your own actions.
• Quantity: Strive to increase productivity.
• Adaptability: Adapt to changes in the work environment.
• Attendance/Punctuality: Maintain acceptable, regular, and predictable attendance.
• Dependability: Follow instructions and respond to management direction effectively.
• Initiative: Seek increased responsibilities.

Work Schedule: Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:​

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
  
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
  
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
  
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).