Description:
Summary: Design and implement voice and contact center solutions, including Natural Language IVR and agent-assist capabilities. Lead the migration from on-premises contact centers to cloud-based, PCI-compliant CCaaS platforms. Plan, configure, and document contact center systems and supporting solutions. Create detailed solution designs for enterprise SaaS/CCaaS environments, integrating with IVR, ChatBOT, and CRM platforms. Centralize contact center scripting, routing, call recording, and CRM integration. Serve as the Lead Unified Communications Architect, …