Description:
Responsibilities: Oversee service centre operations by leading and motivating the aftersales team to achieve business goals and KPIs in compliance with corporate and principal guidelines. Drive Performance and Customer Satisfaction Define and achieve targets for throughput, service turnover, profitability, retention, and customer satisfaction by implementing effective measures, processes, and close performance monitoring. Plan, organize, and maximize workshop efficiency, productivity, and staff utilization while maintaining high-quality service and repair standards in …