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13 Open positions

Retention Specialist

Santa Ana, San José Province, Costa Rica

Description:

Job Summary: The Retention Specialist will be responsible for managing customer churn and increasing customer retention rates. This role requires a deep understanding of the online casino industry, excellent communication skills, and the ability to develop strong relationships with our customers. Responsibilities: 1. Customer Retention: Develop and implement strategies to improve customer retention and reduce churn. This includes managing loyalty programs and personalized offers. 2. Game and Bonus Maintenance: Regularly …

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Casino Brand Manager

Santa Ana, San José Province, Costa Rica

Description:

We are looking for a talented Brand Manager to grow new gaming brands. The candidate will be responsible for shaping the brands outward image by uncovering consumer insights and driving marketing campaigns, while finding new ways of attracting and retaining customers and improving the overall customer experience. Responsibilities Analyze brand positioning and consumer insights Developing custom marketing and advertising strategies Shape and communicate our vision and mission Translate brand elements …

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Senior Customer Service Agent

San José, San José Province, Costa Rica

Description:

This position provides customer service support and routine problem resolution via chat and mail, related to our customers' products or services. Job Responsibilities: Ability to handle multitasking of customer service, chat, email, and data entry. Attend to customer needs using support tools and resources to provide an appropriate solution. Maintain a basic knowledge of the customer's products and/or services. Document details of customer interaction in the system. Performs other duties …

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