Fraud and Security Agent (September-2024)

Job Overview:

We are seeking a detail-oriented and analytical Fraud and Security Agent to join our team. This role is responsible for monitoring, detecting, and preventing fraudulent activities in customer transactions while ensuring a secure environment for our clients. The agent will handle inquiries related to account security, provide excellent customer service, and investigate potential fraud in a fast-paced call center environment.

Key Responsibilities:

• Monitor transactions for signs of suspicious or fraudulent activity.
• Respond to customer inquiries regarding account security and fraud prevention.
• Investigate and resolve fraudulent cases through detailed analysis and communication with clients.
• Escalate complex fraud cases to higher levels of security when necessary.
• Maintain accurate records of fraud investigations, resolutions, and reporting.
• Stay updated on the latest trends in fraud and security to mitigate risks.

Qualifications

Experience:

• Previous experience in a fraud prevention or security role, preferably in a call center or customer service environment.
• Familiarity with financial transactions, digital fraud prevention tools, and techniques.

Skills:

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills in English.
• Attention to detail and the ability to work in a fast-paced environment.
• Strong customer service skills, with the ability to explain complex security concepts to non-technical customers.

Technical Skills:

• Proficiency in MS Office and fraud detection software (e.g., fraud management systems).
• Knowledge of cybersecurity principles is a plus.

Work Conditions:

• Shifts may include weekends, and holidays as fraud prevention is a 24/7 operation.
• Office-based within a call center environment.