Description:
Step into the role of Team Leader where you'll lead a dynamic team of up to 15 Associates dedicated to providing exceptional customer service across various channels including email, voice, and chat. Your mission is to ensure our team embodies expertise and consistently delivers top-notch service with accuracy and warmth. As the guiding force, you'll provide support, mentorship, and day-to-day management while setting the standard for excellence. Key Accountabilities: - …