Description:
PRIMARY RESPONSIBILITIES – Stage 1 (Client Success Associate) – Call, Email First-Response Live Chat Support Following the company SOPs, monitor and respond to incoming website chats, emails and calls promptly and professionally, Answer general product, shipping, and order-status questions, and provide a warm, helpful first point of contact. Perform order tracking updates and client shipping/delivery notifications. – Client Success, Inbound Sales Lead Qualification Understand each client's needs, recommend appropriate products …