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59 Open positions

Quality Assurance Agent - German

Cape Town, Western Cape, South Africa

R None - None

Description:

Overview: Our client, a prominent BPO based at Airport Industria, Cape Town is recruiting for a skilled Quality Assurance Agent (German Speaking) to join their team. The Quality Assurance Agent - German role is responsible for monitoring and evaluating the quality of customer service interactions to ensure adherence to company standards and regulatory requirements. This position involves reviewing customer interactions, providing feedback to CSRs, and identifying areas for improvement. The …

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Team Leader - German

Cape Town, Western Cape, South Africa

R None - None

Description:

Our client, a prominent BPO based at Airport Industria, Cape Town is recruiting for a skilled Team Supervisor (German Speaking) to join their team. Overview: The CSR Team Supervisor - German is responsible for leading and managing a team of Customer Service Representatives (CSRs) to ensure the delivery of high-quality customer service. This role involves overseeing daily operations, providing support and guidance to team members, and ensuring that performance standards …

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Customer Insights & VoC Specialist

Cape Town, Western Cape, South Africa

Description:

Role Purpose The Customer Insights & VoC Specialist will support the implementation and ongoing management of Xperience's Voice of the Customer (VoC) and Net Promoter Score (NPS) programme. The role is responsible for coordinating customer feedback initiatives, conducting customer telephone interviews, gathering qualitative and quantitative customer insight, managing survey administration, compiling reports, and assisting the business in identifying opportunities to improve customer experience and strengthen client relationships. A key component …

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French Speaking Second Line Service Desk Analysts

Cape Town, Western Cape, South Africa

Description:

French Speaking 2nd Line Service Desk Analyst Location: Century City, Cape Town (Hybrid) Salary: R28,000 – R30,000 (depending on experience) Working Hours: 24/7 rotational shifts | Hybrid (2 days in-office) Includes overtime shift allowance internet allowance Role Overview We are seeking a skilled French-speaking 2nd Line Service Desk Analyst to join a fast-paced, customer-focused IT support environment. This role is ideal for a technically strong individual with experience in troubleshooting …

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Junior Recruiter (Agency)

Cape Town, Western Cape, South Africa

Description:

Surgo is on the lookout for a driven and people-oriented Junior Recruiter to join our growing team. This is the perfect opportunity for someone who enjoys connecting with people, spotting potential, and building a career in talent acquisition. What you'll do: Source, headhunt and screen candidates across various platforms Conduct initial interviews and assessments Manage candidate pipelines and keep records up to date Coordinate interviews with hiring managers Build and …

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Recruitment Administrator

Description:

We're looking for a highly organised and detail-driven Recruitment Administrator to support our fast-paced hiring team. If you thrive behind the scenes, love structure, and keep things running like a well-oiled machine, this role is for you. What you'll do: Coordinate interviews and manage candidate scheduling Maintain and update applicant tracking systems Post job adverts across multiple platforms Screen applications and support initial candidate communication Prepare recruitment reports and track …

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Tsonga Speaking CS Advisor - 2026

Cape Town, Western Cape, South Africa

Description:

Our client based in Century City is seeking Tsonga Speaking Customer Service Advisor . Fixed Term Contract 1 May 2026 – 30 April 2027, renewable based on performance Office Location: Century City, Cape Town - must reside in CPT already The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to treating …

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Swati Speaking CS Advisor - 2026

Cape Town, Western Cape, South Africa

Description:

Our client based in Century City is seeking Swati Speaking Customer Service Advisor. Fixed Term Contract 1 May 2026 – 30 April 2027, renewable based on performance Office Location: Century City, Cape Town - must reside in CPT already The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to treating customers …

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Sepedi Speaking CS Advisor - 2026

Cape Town, Western Cape, South Africa

Description:

Our client based in Century City is seeking Sepedi Speaking Customer Service Advisor . Fixed Term Contract 1 May 2026 – 30 April 2027, renewable based on performance Office Location: Century City, Cape Town - must reside in CPT already The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to treating …

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Ndebele Speaking CS Advisor - 2026

Cape Town, Western Cape, South Africa

Description:

Our client based in Century City, Cape Town is seeking Ndebele Speaking Customer Service Advisor . Fixed Term Contract 1 May 2026 – 30 April 2027, renewable based on performance Office Location: Century City, Cape Town - must reside in CPT already The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed …

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