Our client, a prominent BPO based at Airport Industria, Cape Town is recruiting for a Junior Team Supervisor (German Speaking) to join their team.

Overview:

The CSR Junior Team Supervisor - German assists the CSR Team Supervisor in managing the team of German-speaking CSRs. This role involves supporting daily operations, handling escalated issues, and ensuring that customer service standards are maintained. The Junior Supervisor also plays a role in training new team members and supporting their integration into the team.

Key Responsibilities:

• Assist the CSR Team Supervisor in leading the team of CSRs.
• Support daily operations and ensure adherence to service standards.
• Handle escalated customer issues and provide resolution.
• Assist in training and onboarding new team members.
• Monitor team performance and provide feedback to the Team Supervisor.

Requirements:

• Fluent in German and English.
• Experience in customer service, with some supervisory or team lead experience preferred.
• Strong communication and problem-solving skills.
• Ability to support team members and manage escalated issues.

Working Hours: - Central European Time Zone

(Same as South African time zone currently)

Monday to Friday: 08h00 19h00

Saturday: 10h00 14h00

Working from Office Airport

Salary:

• Basic + Commission based on CX KPIs achieved by the team 
• Including: Medical Insurance + Home and Trauma Assist
• This is not a medical aid

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za