Customer Service Manager - Jewelry Manufacturing

• Verify cost calculations and update customers after costing is completed.
• Review CAD design accuracy and apply the MVP approach to improve efficiency and reduce lead time, while tracking progress.
• Ensure timely issuance of Sales Orders (SO) and coordinate with teams to meet product specifications and quality standards.
• Check Purchase Orders (POs) for accuracy and timeliness, and communicate proactively with customers regarding any issues or delays.
• Coordinate with internal teams to ensure on-time delivery and resolve order discrepancies.
• Provide purchasing teams with accurate material and component requirements.
• Participate in NPD meetings to review new customer designs and identify potential risks.
• Follow up with planning and production teams to ensure on-time order completion and delivery.

Qualifications: 

• Bachelors degree in Business Management or a related field.

• Minimum 5 years experience in a Customer Service Supervisor or Manager role.

• Strong leadership, problem-solving, and analytical skills.

• Excellent communication skills in English.

• Experience in jewelry manufacturing.

• Proficient in Microsoft Office; ERP (Dynamics 365) experience is a plus.