Client Advisor

Responsibilities

• Mange and deliver integrated omnichannel services to meet customer needs.
• Welcome and guide customers through every step of their journey with high attention to detail and a best-in-class service standard.
• Consistently reach and exceed sales goals, conversion rates, and clienteling performance targets.
• Adhere to administrative procedures while maintaining accurate and effective inventory management.

Requirements

• Minimum 2 year of experience in luxury retail as a Client Advisor, Sales Associate, or in a similar role.
• Proven ability to identify client needs, cross-sell effectively, and close sales to drive both individual and store targets.
• Highly responsive with strong conflict-resolution skills to handle customer concerns professionally.
• Demonstrated experience in customer relationship management (CRM) and long-term client retention strategies.
• Fluent in English (additional market-specific languages are a plus).