Job Openings Customer Logistics Manager

About the job Customer Logistics Manager

We are seeking an experienced Customer Logistics Manager with a strong background in aerospace logistics or airline operations. This role is responsible for managing end-to-end logistics activities, ensuring exceptional customer service, and maintaining operational excellence for aviation-related parts, materials, and critical components. The ideal candidate will have deep industry knowledge, strong problem-solving skills, and the ability to manage complex logistics flows with high urgency and compliance requirements.

Key Responsibilities
Customer Logistics & Operations
  • Manage end-to-end logistics operations, including order management, shipment planning, inventory coordination, and delivery tracking.
  • Act as the primary point of contact for aviation/aerospace customers, ensuring service levels meet industry requirements.
  • Coordinate with airlines, MROs, OEMs, and freight forwarders to ensure timely and compliant movement of materials.
  • Monitor AOG (Aircraft on Ground) and critical shipments to ensure rapid response and resolution.
Supply Chain & Coordination
  • Work closely with internal supply chain, warehousing, procurement, and quality teams to maintain efficient material flow.
  • Optimize logistics processes to support on-time delivery and customer satisfaction.
  • Ensure compliance with aviation regulations, export/import rules, and safety protocols.
Planning & Performance Management
  • Analyze logistics performance metrics and recommend continuous improvement actions.
  • Develop contingency plans for operational disruptions, delays, or critical part shortages.
  • Manage service contracts with logistics partners and assess vendor performance.
Communication & Stakeholder Management
  • Build and maintain strong customer relationships, providing updates and solutions for operational issues.
  • Collaborate with cross-functional teams to align logistics strategies with business objectives.
  • Prepare reports and presentations on logistics performance, cost, and improvement initiatives.
Qualifications
  • Bachelors degree in Supply Chain, Logistics, Aviation Management, or a related field.
  • Minimum 5-8 years of experience in logistics or operations within aerospace, airline, MRO, or aviation supply chain.
  • Strong understanding of aircraft parts logistics, AOG processes, and aviation compliance requirements.
  • Experience working with freight forwarders, customs, and international logistics.
  • Excellent communication, customer-service, and problem-solving skills.
  • Ability to work in a fast-paced, high-pressure environment with critical timelines.
  • Proficiency in ERP/WMS systems and logistics tracking tools.

Send CV to pongsakorn@wkr.co.th 


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