Job Openings Quality Team Leader

About the job Quality Team Leader

  •  Lead, coach, and develop a team of 2 staff members; coordinate with customers, vendors, and internal teams to ensure smooth service delivery and timely completion of assigned tasks.
  • Review monthly reports, meeting minutes, and preventive maintenance (PM) reports for accuracy, completeness, SLA/KPI results, and customer requirements; lead customer meetings, present service performance, and follow up on action items.
  • Coordinate vendor-performed PM activities, verify execution evidence and findings, approve final PM reports, and apply ITIL, root cause analysis, and Kaizen to improve service quality.
  • Bachelor's or Master's degree in Computer Engineering, Computer Science, IT, or a related field; 3–5 years of experience in Technical Support, Managed Services, or SI environments; at least 1 year of team leadership or coordination experience preferred; fluent in spoken and written English. ITIL Foundation certification or higher is an advantage.


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