Responsibilities:

• Handle daily export cargo operations of carriers booking, SI/VGM submission, carriers' B/L follow up, FCR document, pre & post shipment notification, document pouching within the specific timeline as per customers purchased order and shipment plan.
• Daily and time update the shipment status into the system according to SOP & KPIs.
• Ensuring efficiency and adherence to company standards.
• Timely respond to overseas customers and counterparts to meet the deadline.
• Collaborate closely with overseas teams to synchronize activities.
• Travel and work overseas, particularly in Vietnam, Cambodia, Myanmar, and/or Bangladesh as a short-term assignment.
  Manage tough situations and environments effectively.
• Effectively manage and resolve complex situations and challenging environments, including addressing customer complaints and operational problems.
• Assist team leader to solve daily operation and monitor team's productivity.
• Adjust to and manage hybrid working models, including remote work arrangements, to maintain productivity and team engagement.

Qualifications:

• At least 3-5 years of experience in CS position or similar and related positions in 3PL Logistics.
• Knowledge and experience in LCL, the buyer consolidation business or a similar logistics role, demonstrating expertise in operational management.
• Good command of English, with exceptional reading, writing, and speaking skills to effectively communicate with international teams and clients.
• Proven ability to coordinate and collaborate effectively with overseas teams, ensuring alignment and timely resolution of issues.
• Proficiency in using specialized computer programs, including pivot tables, to manage and analyze data.
• Ability to adapt to a hybrid working model, demonstrating flexibility and self-discipline in both remote and in-office settings.