Customer Service Officer (Logistics)

Responsibilities:

• Support day-to-day activities in the buyer consolidation sector.
• Handle and process customer orders efficiently.
• Ensure that all necessary information is accurately recorded and communicated to relevant teams.
• Provide excellent customer service by addressing inquiries, resolving issues, and keeping clients informed about the status.
• Manage and review shipping documents.
• Address and resolve any issues that arise during the shipping process, such as delays, damages, or discrepancies.
• Collaborate with international teams.
• Use specialized software, such as pivot tables.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• At least 1-3 years of experience in Logistics and/or shipping industry.
• Experience and knowledge in buyer consolidation, FCL, LCL. (as a plus)
• Proficiency in English, both written and spoken. (At least Intermediate level)
• Familiarity with specialized software, including pivot tables.
• Fast Learning Skills.
• Effective coordination and teamwork with international teams.