Job Descriptions:

• Supervise a team of logistics specialists, offering advice, mentoring, and support to guarantee smooth shift work, booking fulfillment, and customer satisfaction.
• Assign tasks, monitor performance, and do evaluations. Resolve difficult client issues, escalations, and complaints while assuring quick and satisfactory outcomes.
• Coordinate and prioritize team efforts to satisfy customer needs and service level agreements.
• Optimize resource allocation, balance workloads, and manage workflows efficiently.
• Work with cross-functional teams to optimize processes and improve service quality.
• Assess team performance in logistics services, such as order processing, transportation coordination, and shipment tracking.
• Prepare and deliver frequent service performance reports, including key performance indicators, operational metrics, and customer feedback.
• Analyze the data to find trends, patterns, and opportunities for improvement. Assist managers in making decisions and modifying SOPs as needed.

Qualifications:

• At least 5 years of experience as a manager or leader in logistics, transportation, freight forwarding, supply chain, or related sectors.
• Experience loading containers with 4 or 6 wheels.
• Strong understanding of logistics and supply chain principles, methods, and best practices.
• Coach team members and resolve issues on their behalf.
• Strong English communication skills.
• Preference for service-oriented or third-party logistics (3PL) environments.
• Demonstrates positive attitudes and patience towards clients and suppliers.
• Available to start immediately is a plus.