Thailand Customer Service Department Manager

Position Overview

We are looking for a hands-on Thailand Customer Service Department Supervisor/Manager to join our newly established Bangkok entity. In this role, you will act as a key operational backbone reporting directly to the Thailand Market Manager, responsible for driving end-to-end shipment execution, enforcing standard operating procedures (SOPs), and leading team coaching.

Key Responsibilities

• Full-Cycle Operations & Execution: Leverage a deep understanding of the Thailand freight market to independently manage end-to-end ocean freight shipments (LCL consolidation and FCL), including client inquiries, quotations, booking, operations, customs clearance, and financial settlement.
• Exception Management & Problem Solving: Independently resolve day-to-day operational exceptions, cargo inspections, and local logistics bottlenecks.
• Vendor & Agent Relations: Assist the Market Manager in maintaining and managing local supplier, carrier, and agent relationships.
• Team Coaching & SOP Enforcement: Supervise, train, and mentor operation and sales team members, ensuring strict adherence to company operational guidelines.
• Headquarters Liaison: Maintain smooth communication channels with domestic headquarters for seamless information synchronization and reporting.

Mandatory Requirements

• Work Location: Must be permanently based in Bangkok, Thailand (full-time on-site presence required).
• Industry Background: Minimum 3 years of international freight forwarding or cross-border logistics experience, with hands-on LCL consolidation operational experience preferred.
• Operational Expertise: Proven ability to manage the complete trade and logistics workflow from client acquisition and booking to destination customs clearance and settlement.
• Leadership Experience: Prior experience in team coaching and small group or team management.
• Market Knowledge: Deep familiarity with local Thai market dynamics, customs practices, and compliance regulations.
• Language & Profile: Thai national with professional working proficiency in fluent Chinese (Mandarin) and business English communication skills.