Air Freight Key Account Specialist (International Freight Forwarder)

Industry: International Freight Forwarder
Location: Huai Khwang, Bangkok
Working hours: Monday - Friday (8:30-17:30)

Key Responsibilities:
- Serve as the primary point of contact for Key Account customers consigned by overseas partners, ensuring seamless coordination and service delivery.
- Act as the liaison between the local office, overseas customers, and international offices/agents to manage and follow up on all shipment requirements.
- Maintain and strengthen relationships with assigned key customers and overseas agents to ensure high satisfaction and foster long-term, mutually beneficial partnerships.
- Create and document internal Standard Operating Procedures (SOPs) according to customer requirements and align them with the local operations team for smooth execution.
- Coordinate on strategic assignments with the Key Account Manager and Managing Director.
- Investigate and plan the most appropriate and cost-effective routes, with a specialized focus on optimizing air freight shipments.
- Take and evaluate enquiries from overseas offices/agents to source competitive costs.
- Source air freight and inland transportation costs from the internal concern team and external suppliers, providing timely and accurate solutions.
- Study and clarify RFQ (Request for Quotation) conditions with overseas offices/agents and customers. Develop and propose pricing strategies based on current market trends and conditions to achieve established targets.
- Conduct research and analysis of market trends and conditions to inform strategic pricing and operational decisions
- Monitor all cargo movements closely and coordinate proactively with the operations team to arrange logistics precisely as per customer requirements.
- Ensure all deadlines are met and proactively handle customer and agent feedback to resolve issues swiftly and efficiently.

Qualifications:
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- At least 3 years of experience in the Freight Forwarding/ Logistics, with a strong background in Air Freight being a significant advantage.
- Proficiency in English, with strong reading, writing, and verbal communication skills.
- Good computer skills (Microsoft Office, especially Excel formulas).
- Open-minded, eager to learn, and able to work well in a team and maintain flexible hours when needed.

If you're interested in this opportunity, you're able to apply directly via this website or send your updated resume to my email as "supakorn@wkr.co.th"