Technical Support Engineer

About the Role

We are seeking a skilled Technical Support Engineer with a strong focus on Quality Assurance to join a growing team in Bangkok. In this role, you will drive the quality assurance for a major IPTV/OTT software platform development project for Thailand's largest telecom operator. You will handle both frontend and backend testing, troubleshoot complex technical issues, and act as a key liaison between technical teams and local client stakeholders.

Key Responsibilities

• QA & Test Execution: Own the overall quality assurance for IPTV/OTT software products (including set-top box applications and backend services). Design, write, review, and execute comprehensive test cases across functional, API, performance, and compatibility domains.
• End-to-End Testing: Conduct frontend (UI/UX) and backend (service logic, data, and API interfaces) testing. Accurately identify, log, track, and verify software defects using tools like JIRA.
• Technical Troubleshooting: Use Android Debug Bridge (ADB) for device connection, performance monitoring, and log collection. Perform log analysis (Android Logcat) and network packet capture troubleshooting (Wireshark) to quickly resolve complex issues.
• Client & Team Collaboration: Maintain close communication with local clients, development teams, and product teams. Provide regular updates on testing progress, risks, and quality status while gathering business requirements and feedback to boost client satisfaction.

What We Are Looking For

• Education: Bachelor's degree or higher, preferably in Computer Science, Software Engineering, or a related field.
• Testing Expertise: Proven experience in frontend (Web/App UI interaction), backend, and API testing. Familiarity with mainstream tools such as Postman, JMeter, SoapUI, or LoadRunner is highly preferred.
• Technical Toolkit: Proficiency with common Android ADB commands, log analysis, and network packet capture tools (Wireshark).
• Language Skills: Strong communication skills are essential. We accept two profiles:
• Option A: Fluent in Chinese and Thai (Candidates with this bilingual background and a computer science degree are highly welcome; technical experience requirements can be flexible).
• Option B: Fluent in English and Thai (Must fully meet the technical and testing requirements listed above).