Key Responsibilities:

• Operational Support: Collaborate with the Clients team to identify and address facility needs and resolve technical issues.
• Building Client Relationship: Foster strong relationships with clients and stakeholders to ensure satisfaction and promptly address concerns.
• Best Practices and Efficiency: Apply industry best practices to enhance operational and identify areas for process improvement and reduce costs.
• Continuous Improvement: Review and enhance procedures to boost facility performance, conduct audits, and provide training to the facility operations team.
• Managing Budget: Oversee budgeting for operations - process, optimize costs, and provide financial reports to management.
• Complaint Reduction and Escalation Response: Develop strategies to minimize client complaints and ensure timely resolution for issues.

Qualifications and Skills:

• Diploma in electrical/mechanical engineering or related field; significant relevant experience without a diploma will also be considered.
• Experience in facilities management or operations.
• Knowledge of facilities operations and maintenance best practices and industry standards
• Strong communication and interpersonal skills.
• Ability to analyze data for informed decision-making.
• Proactive and results-oriented with a focus on continuous improvement.
• Familiar with facilities management software.