Service Manager

Our client, a process technology and equipment solutions provider, is looking for a service manager to strengthen its team. The individual will report to the Headquarter Service Head.

Key Responsibilities:

• Develop and maintaining strong customer relationship
• Maximize customer satisfaction by working closely with customer representatives
• Scheduling field service engineers in collaboration with the Head Office
• Pre- and post-processing of service visits
• Provide phone support to customer and FSE (Full service equivalent)
• Ensure service technician hours and travel expenses are recorded and accountable
• Identifying customer needs and provide solutions with sales and after-sales department
• Work with headquarter to manage commercial order fulfilment
• Organize domestic part logistics from headquarter/ warehouse in Asia to customers
• Travel within Asia to visit customers and to Head Office in Germany for training and meetings
• Assisting service technicians in working on site with customers in bottlenecks or critical situations
• Weekend standby mode

Skills and Qualifications:

• Degree in Mechatronics, Engineering, Electrical Engineering or Electronics
• A minimum of 3 years hands-on experience in semiconductor equipment maintenance, service organization and planning
• Advanced knowledge of commercial order processing
• A Positive attitude and the ability to work independently and a good team-player
• Ability to communicate effectively both verbally and in writing
• Flexibility adapts quickly to new situations and creativity able to think outside the box
• Must have a Class 3 drivers License
• Work experience in a German company is a plus
  
  

Interested applicants, please send in your updated resume in Word format. We regret to inform you that only shortlisted candidates will be notified.
EA License No: 18C9251
EA Personnel No: R1653228