Job Description:

• Prepare application forms and submit them to the Team Leader for approval.
• Always engage in a friendly and professional manner with all internal stakeholders.
• Ensure any change in customer requirement is updated in a timely manner before submission of application for approval.
• Follow up with the team lead on application status.
• Coordinate with internal teams for all updates on existing clients accounts.
• Issue change request to the internal teams for approval for updates on existing clients accounts.
• Maintain, monitor and update existing data sources on all clients accounts details.
• Draft documents to support the new processes such as account application, account details changes, checklist and templates
• Daily and monthly volume processing reports generation.
• Be responsible for all tasks and documents, data updating and safe keeping. Taking minutes for meetings
• Any other related jobs and assignments as and when assigned to you.
  

Job Requirements:

• Good communication skills with the ability to communicate on all levels
• Ability to systematically work independently and in a team
• Fluent English both in writing and speaking
• Able to meet deadlines through good time management and allocation of priorities
• Strong interpersonal understanding with an awareness of different cultures within the customer base, team, and organization
• Right attitude, willing to learn, proactive, team player & ability to work on own initiative
• Customer Service or Sales support working experience will be an added advantage
• Japanese language is a must because this position need to liaise with our Japan business partners.