We are seeking a Customer Satisfaction & Quality (CS&Q) Executive to ensure customer satisfaction by maintaining high-quality, compliant, and reliable outbound processes. You will drive continuous improvement and ensure every shipment meets company standards.

Key Responsibilities:

• Servicing as the primary quality liaison between the distribution center and customers.
• Ensure outbound processes meet customer specifications and quality standards.
• Investigate and resolve customer complaints; lead root cause analysis using 8D, DMAIC, and FMEA.
• Manage returns and warranty claims, ensuring timely resolution and feedback
• Monitor outbound logistics for compliance with ISO 9001 and other standards.
• Maintain the Quality Management System (QMS) and prepare performance reports.
• Support corrective and preventive actions (CAPA) and ensure follow-through on improvement plans.
• Identify and mitigate risks in outbound operations through statistical analysis and audits.
• Drive continuous improvement initiatives to reduce defects and enhance customer satisfaction.
• Collaborate with warehouse, logistics, and customer service teams to ensure smooth operations.
• Train internal teams on quality standards, customer expectations, and problem-solving methods.
• Participate in customer audits and lead process robustness initiatives using PFMEA and PCP.

Requirements:

• Diploma in Engineering, Quality Management, or related field.
• Minimum 1 year of quality experience (manufacturing or distribution preferred).
• Good communication and writing skills in English.
• Strong problem-solving and analytical skills