Job Description:

• Provide technical support for customers to support presales and post-sales processes.
• Address all product-related queries on time.
• Provide developers with customers feedback to help identify potential new features or products.
• Report on product performance
• Identify solutions to reduce support costs.
• Establish best practices.
• Analyze customers needs and provide proposal as well as suggest upgrades or additional features to meet their requirements.
• Liaise with the sales department to win new business and increase sales.
• Liaise with the marketing department to generate product awareness and train customers to use products effectively (adoption).
• Staying current with any ongoing and upcoming client projects and initiatives.

Requirements:

• Candidate must possess at least Diploma in Engineering (Others), Business. Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably Supervisor/Coordinator specialized in [Specialization] or equivalent.
• Experienced on product development, enhancement, costing, support and maturity stages of products.
• Understand general IT Solution in End-user Network, Application, Cloud and Security.
• Having experience in supporting presales and post-sales processes.
• Required Skill(s) : Presentation Skill, analytical skills
• Fluent in English both Oral and Written