Our client in Cape Town is looking for a German Speaking Dispatcher.

Location: In Office, Cape Town

The Dispatcher (DSP) serves as the primary point of communication between clients and production teams. This role requires excellent communication, attention to detail, and the ability to simplify and accurately interpret client requests. The DSP ensures that client instructions are executed efficiently, following internal processes and quality standards.

Key Responsibilities

• Assess client requests and fully understand tasks before execution.
• Parse and simplify information using PF tools (e.g., STAN, Saije).
• Communicate with clients professionally via phone and email.
• Accurately follow internal processes and workflows.
• Ensure timely and precise delivery of client requests.
• Collaborate with production teams to monitor dispatch acceptance, RCAs, rework jobs, and delivery processes.
• Support production activities as required.

Required Knowledge & Experience

• Previous experience in a leadership or supervisory role within a production or client services environment.
• Advantageous experience in roles such as LDTP, Job Lead, or Captain.
• Familiarity with BPO, dispatch, or customer-facing roles.

Skills & Competencies

• Strong reading comprehension and ability to interpret complex client instructions.
• Excellent information parsing and communication skills (simplifying complex tasks).
• Attention to detail and accuracy in execution.
• Openness to feedback and continuous improvement.
• Strong verbal and written communication, with professional telephone etiquette.
• Proficiency in German and English (reading, writing, and speaking).

Technical Proficiency

• Comfortable using PF tools, including RMS, STAN, and Saije.
• Knowledge of internal workflows such as RCAs, rework jobs, dispatch acceptance, and delivery processes.

Key Attributes

• Client-focused with a professional demeanour.
• Ability to handle multiple requests under pressure.
• Organized and process driven.
• Flexible and willing to assist in production tasks when required.

Salary: Market Related, depends on German level of proficiency

How to Apply

Please apply directly via this job board or email your CV to recruitment@surgo.co.za.

Important Information

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply.

Due to the high volume of applications, should you not receive feedback within three months of submission, please consider your application unsuccessful. We encourage you to reapply for future opportunities.

Surgo (Pty) Ltd does not charge any application fees.

Your CV will be kept on our database for future opportunities. Should you prefer that we do not retain your details, please contact: recruitment@surgo.co.za