Senior Field Technician

Location: Gauteng Region (Johannesburg + Surrounding Areas)
Department: Technical Support & Field Services
Reports to: Operations Manager / Managing Director
Salary: Market Related - depending on experience

About the Company

Our client is a trusted Managed Services and ICT solutions provider offering premium IT support, internet services, VoIP, cloud hosting, Office 365, ERP (Odoo), and customised business technology solutions. With a strong footprint across South Africa, they are known for reliability, professionalism, and long-term client partnerships.

Role Overview

We are seeking an experienced Senior Field Technician to join the Gauteng team. This is a senior, client-facing role combining advanced technical problem-solving with leadership responsibilities. You will manage field deployments, resolve escalated issues, and mentor junior technicians, while ensuring professional service delivery at all times.

Key Responsibilities

• Deliver advanced on-site and remote support for servers, networks, VoIP, cloud, and workstations.
• Act as the primary escalation point for junior/intermediate technicians.
• Lead infrastructure rollouts (servers, firewalls, Hyper-V, wireless networks, Office 365, Odoo, VoIP).
• Configure and maintain Windows Server, Active Directory, and enterprise networking equipment.
• Prepare technical documentation and deliver end-user training.
• Mentor and support junior team members skills development.

Requirements

• Minimum 2+ years IT support experience
• Strong expertise in Windows Server, Active Directory, Hyper-V, VMWare, networking (firewalls, VLANs, VPNs), and Microsoft 365.
• Familiarity with Linux, Odoo ERP, and VoIP systems (advantageous).
• Must own a reliable vehicle (essential) travel and fuel reimbursed via logs and timesheets.
• Valid driver's license.
• Strong references: full background checks will be conducted.

Compensation & Benefits

• Salary: Market Related - (experience-based).
• Reimbursement of travel and fuel expenses.
• Study subsidies and study leave (upon approval).
• Career growth opportunities into senior technical or management roles.

Personal Attributes

• Strong leadership and mentoring skills.
• Professional, client-focused approach.
• Excellent communication and time-management.
• Self-starter who thrives independently and in a team.

How to Apply

Should you wish to apply, please submit your CV via this job board or email recruitment@surgo.co.za.

Surgo (Pty) Ltd will consider all applications in line with its Employment Equity (EE) commitment and encourages candidates from diverse backgrounds, including people with disabilities, to apply. Due to the high volume of applications, if you do not hear from us within 3 months, please consider your application unsuccessful. Your CV will remain on our database for future opportunities unless you request otherwise. Surgo (Pty) Ltd i will never charge applicants any fees.