Our client, a World-renowned BPO in Cape Town, is looking for Healthcare Customer Advisors to join their growing team.

As a Healthcare Customer Advisor, you will handle majorly inbound. Ensure a positive customer experience and maintains an in-depth knowledge of customer needs.

Essential Functions

• Addressing incoming telephone, digital, or written inquiries
• Assist customer with complex benefit questions, resolving issues, and educating healthcare members
• Strong attention to detail and complex problem-solving skills
• Effective communication, empathy and motivational skills
• Understands and addresses customer needs which may include complex benefit questions, resolving issues, and educating Members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance with it
• Escalates unresolved and pending customer grievances

Minimum requirements

• South African citizen
• Must have a National Senior Certificate (Matric Certificate)
• Must have a Clear Credit record, non-negotiable
• Must have a Clear Criminal record, non-negotiable
• Must be willing to work night shift, non-negotiable
• Must have 1-year unbroken call centre experience from UK or USA Market
• 1 year Healthcare Industry experience - advantageous
• Familiarity with basic medical terminology and concepts used in US health insurance
• Clear written and verbal communication with CEF Level B2

Salary: R7945.69 basic

Shift Allowance: R1054.31 (no matter what shift is worked)

Shifts and benefits:

• Working Hours: 9 hours rotational between 3pm and 3am, Monday to Sunday (5 days on, 2 days off)
• Medical Aid contribution R764
• Provident fund 5% company contributes towards
• Free Transport to Home - within 35km radius from CBD, if scheduled to work after 18h00 pm (SA time) Monday to Sunday

Location - Based in Cape Town, CBD

Date of Joining: 17th Feb and 24th Feb 2025

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za