We are looking for a talented Junior Zendesk Administrator with experience in setting up Zendesk from scratch, configuring APIs, and integrating data with PowerBI to join our team.

Key Responsibilities:

• Set up and configure Zendesk from scratch, including workflows, automations, triggers, and custom fields.
• Customize Zendesk ticketing workflows, automation, macros, and triggers.
• Manage user roles, permissions, and access controls.
• Provide training and support to teams on Zendesk functionalities.
• Ensure smooth API configuration between Zendesk and PowerBI for seamless data integration and reporting.
• Create and maintain detailed, insightful reports and dashboards in PowerBI to monitor key customer service metrics.
• Manage and customize Zendesk settings to meet business needs.
• Work with internal teams to optimize customer service processes and ensure Zendesk best practices are followed.
• Provide ongoing support and troubleshooting for Zendesk-related issues.

Qualifications and Experience:

• Proven experience as a Zendesk Administrator, including setting up Zendesk from scratch.
• Strong understanding of Zendesks workflows, automation, and reporting capabilities.
• Hands-on experience with PowerBI, including report creation, data visualization, and dashboard management.
• Experience with API configuration, particularly integrating Zendesk with PowerBI or other tools.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to collaborate with cross-functional teams.

Preferred Skills:

• Basic knowledge of SQL or other data querying languages.
• Experience in a customer service or support environment.
• Familiarity with other CRM tools or systems.

Remuneration: Market related depending on experience and skill set.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za