Our client based in cape Town CBD is in search of a Customer Experience Assistant Manager for their insurance department within the BPO for their USA campaign with experience in Quality Assurance, Training and CSAT to work onsite in office.

We are looking for an enthusiastic Communications Specialist to manage our external and internal communications. You will promote a positive public image and control the dissemination of information on our company's behalf. Phenomenal communication and copywriting skills make a strong communications specialist. Experience in corporate communications and project management are important qualities too. Your enthusiasm and positive attitude will help you gain the trust of our internal and external stakeholders alike.

Description:

You will have excellent interpersonal and communication skills with the ability to multitask and adapt in a fast-paced environment. To ensure success, communications specialists should be innovative, organized, and self-motivated with a keen interest in driving strategic messages to key internal and external stakeholders

Responsibilities:

• Develop effective corporate communication strategies
• Manage internal communications (memos, newsletters etc.)
• Draft content (e.g. press releases) for mass media or company website
• Organize initiatives and plan events or press conferences
• Liaise with media and handle requests for interviews, statements etc.
• Foster relationships with advocates and key persons
• Collaborate with marketing professionals to produce copy for advertisements or articles
• Perform damage control in cases of bad publicity
• Facilitate the resolution of disputes with the public or external vendors
• Assist in communication of strategies or messages from senior leadership

Qualifications and Experience:

• Proven experience as communications specialist
• Experience in web design and content production is a plus
• Experience in copywriting and editing
• Solid understanding of project management principles
• Working knowledge of MS Office; photo and video-editing software is an asset
• Excellent communication (oral and written) and presentation skills
• Outstanding organizational and planning abilities
• Proficient command of English
• BSc/BA in public relations, communications or relevant field

Salary: Market Related, based on experience

Working hours: US Working hours between 14:00 pm and 03:00 am Monday to Friday, in office

Clear criminal record and clear ITC credit record

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number
L79YR4Y5 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za.