German-speaking Customer Service Representative (Remote, Namibia)

Are you fluent in German and passionate about delivering exceptional customer experiences?
Do you live in Namibia and have strong, stable fibre connectivity?

Join our dynamic remote team as a Customer Service Representative, where your language skills, empathy, and solution-driven mindset will help drive customer satisfaction and business growth.

Key Responsibilities

• Customer Support: Manage inquiries via email, phone, and chat including orders, complaints, and general assistance.
• Issue Resolution: Turn challenges into opportunities by providing thoughtful, solution-oriented responses.
• Feedback Loop: Capture and relay customer insights to improve service delivery and product offerings.
• Order Review: Assist customers with design and order-related queries to prevent issues before they arise.

Requirements

• Fluent in German and English (read, write, speak)
• Basic proficiency in English for internal communication
• Previous experience in customer support or a related field preferred
• Must reside in Namibia
• Reliable fibre internet connection required

Soft Skills

• Strong customer orientation with a genuine desire to help
• Friendly, supportive, and patient demeanor
• Excellent problem-solving and results-driven mindset
• Collaborative team player with a positive attitude
• Efficient, organized, and self-motivated working style

Salary: Market related
Equipment: Provided

If this sounds like the opportunity for you we'd love to hear from you!

Surgo (Pty) Ltd is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from people with disabilities and individuals from diverse backgrounds.

Due to the high volume of applications, if you have not received feedback within three months, please consider your application unsuccessful and feel free to reapply in the future.

Surgo (Pty) Ltd does not charge any application fees.

Your CV will be retained in our database for future opportunities. If you prefer for it not to be kept on record, please email recruitment@surgo.co.za.