Service Manager - East London, Eastern Cape

Are you an experienced operations leader with a passion for service excellence, customer satisfaction, and team management? We are seeking a Service Manager to take full responsibility for service delivery, operational efficiency, and staff management within our East London branch.

Minimum Requirements

Grade 12 (Matric)

Operations Management Diploma (Advantageous)

Valid Code 08 Driver's Licence

Minimum 2 years' Service Management experience

Minimum 2 years' Management / Leadership experience

HR and Industrial Relations experience will be advantageous

Key Responsibilities

Service & Operations Management

• Full responsibility for all services within the branch
• Ensure services are delivered efficiently, on time, and according to company standards
• Monitor service sequencing and handheld device usage to achieve KPIs
• Manage installations, maintenance tickets, and equipment withdrawals

Asset & Fleet Management

• Oversee asset management and accountability
• Manage vehicle maintenance, servicing schedules, and inspection checklists
• Ensure company assets are maintained and utilised effectively

Customer Service & Client Relations

• Conduct customer visits and maintain strong client relationships
• Resolve customer queries and service-related issues promptly
• Attend meetings at customer sites as required

Stock & Warehouse Management

• Supervise loading and offloading of stock from cages
• Manage stock levels and warehouse operations
• Oversee ordering and control of stock
• Manage contract consumables and inventory control

Health & Safety Compliance

• Ensure compliance with Health & Safety policies and procedures
• Work closely with Health & Safety representatives
• Coordinate and maintain client safety files
• Ensure safety documentation remains up to date at all client sites
• Manage employee medicals, inductions, and certifications to ensure uninterrupted site access

Team Leadership

• Lead, supervise, and develop branch employees
• Manage distribution staff performance and productivity
• Provide training, coaching, and support to team members
• Handle people management responsibilities in line with company policies

General

• Perform additional reasonable duties as required by management

What We're Looking For

Strong leadership and people management skills

Excellent problem-solving and customer service abilities

Stock, warehouse, and asset management experience

Effective planning, organisation, and communication skills

Health & Safety compliance knowledge

Ability to work independently and in a fast-paced environment

Salary and Benefits:

• Salary between R16000 to R19000 per month CTC depending on experience

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za.