Key Responsibilities:

• Handle inbound and outbound calls to assist customers with inquiries and issues.
• Provide accurate information about products or services and resolve problems.
• Document call details and customer interactions in the CRM system.
• Achieve performance targets for call handling, customer satisfaction, and resolution times.
• Follow call scripts and company procedures while addressing customer needs.
• Escalate complex issues to supervisors or specialized departments as needed.
• Participate in training sessions and team meetings to improve skills and knowledge.

Key Skills:

• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high call volumes and work under pressure.
• Proficiency with CRM software and call center technology.
• Customer-focused with a friendly and professional demeanor.
• Good organizational and time management skills.
• Ability to work effectively both independently and as part of a team.