Job Summary

A Service Manager manages the overall service garage operations in order to promote labor sales, achieve turn over targets, profits and market share growth.

Key Responsibilities

• Achieve business plan in all areas of influence such as General Repair, Body shop and Maintenance
• Identify and assign performance targets in terms of service garage revenue, product category and geographical area etc.
• Contribute to development and implementation of incentive schemes in order to boost service garage activities and increase profits
• Contribute to the development and implementation of marketing plans such as new service launch events, promotions, advertising campaigns etc to help develop service garage turn over and increase market share
• Ensure the service delivery quality standards and promotional plans are understood and implemented at all levels to give optimum level of impact.
• Recommend purchasing of new equipment and material to ensure maximum efficiency and state of art service operations considering such factors as new car sales forecasts, new car models, introduction of new technology etc.
• Organize the service garage layout, facilities such as parking space and product service bay design in order to increase service garage capacity and ensure smooth flow of service garage traffic
• Ensure service garage customer database is constantly updated and maintained.

• Attend to and resolve escalated customer complaints and represent the business unit at senior level within the customer base to ensure its image is maintained and enhanced, develop customer database and generate business
• Monitor changes in the market situation and legislative requirements, competition, customer feedback, report to management and recommend or implement action to meet changing circumstances as required
• Monitor and report on service garage activities and performance and take corrective measures as necessary
• Ensure full adherence of service garage operations to the Principals quality standards.
• Ensure the standards of the facilities within the jurisdiction are maintained to agreed standards as set by Management

Ideal Requirements

Education

• University degree, Bachelors Degree in Electrical/Mechanical/Automobile.
• Mechanical Engineering

Experience

• Minimum 3-5 years in similar position or related to business.
• Relevant Experience: 2 years of experience in automotive industry.
• Need experience of Commercial Vehicles

Gender

Male preferred

Age Group 28 to 35 years

Nationality

Indian

Working Hours & Schedule

 8 am to 4 pm

 5 working days.

Competency & Skills

• Sales and Marketing skills.
• Strong interpersonal skills.
• Strong leadership skills
• Convincing skills.
• Customer focus.
• Proficient in both oral and written communications