Social Media Representative Responsibilities:

• Attending to all customer queries, concerns, and comments posted to the company's social media platforms.
• Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations.
• Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
• Working with the marketing team to develop comprehensive social media strategies.
• Maintaining a working knowledge of company products to effectively communicate with customers.
• Attending social media-related meetings as required to represent the company.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Staying informed on social media trends, innovations, and changes.