We are looking for a Service Advisor to join our team and act as a liaison between our customers and our different departments.

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed.

Ultimately, you will work directly with customers to understand their needs and provide our department heads with the information required to provide excellent service.

Responsibilities

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
• Provide customers with information and advice on their cars situation and job card status.
• Maintain positive customer relationships to ensure repeat business
• Consulting with department heads regarding necessary repairs and services to be done for the customers car.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers

Qualifications

• Proven work experience as a Service Advisor or similar role
• A strong understanding of automotive technology and the automotive industry
• Excellent customer service, interpersonal and communication expertise
• Strong organizational, decision-making and problem-solving skills