The purpose of the role is to support the Management Team in achieving store targets, through effective management (of the store team) compliance with the organizational policies and procedures.

Support the Management Team in achieving store and KPI targets in order to meet the overall organizational objectives.

Support the Management Team in maintaining high levels of profitability through control of discounts, general expenses, stock loss, sell-through in order to meet profitability targets.

Support the Management Team in managing the operational side of the store as well as managing administrative areas such as staff scheduling, coordination with suppliers, contractors, etc in order to ensure the smooth running of the store.

Provide exemplary customer service at all times by following policies, providing product information, and adopting a friendly as well as courteous attitude towards customers, in order to establish and manage lasting relationships.

Support the Management Team in conducting technical training needs of the store staff in order to ensure that they are fully trained on products, customer service, policy requirements, etc.

Maintain up-to-date product knowledge, in terms of designs, trends, quality-based issues, availability in order to provide excellent customer service.

Maintain up-to-date knowledge of the competitors in order to identify our unique selling points (USP) thereby driving sales.

Skills

• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills