Tasks and duties

• Responding to enquiries about an issue, project or service over the phone, in person and via email.
• Providing information, assistance and support to customers.
• Logging information about enquiries, issues and complaints.
• Assisting with the preparation of reports.
• Gathering information about products and services.
• Performing general administrative duties such as filing, copying, filling out paperwork.
• Escalating complex issues to management.
• Assisting in the monitoring of schedules, budgets and timelines.
• Issuing invoices and reviewing incoming invoices against goods and services provided.
• Creating and updating customer databases.
• Customer Service Skills
• Proficient in both English and Arabic