Operation Manager Job Description:

Title: Operations Manager

Job Summary:

The Operations Manager plays a critical role in overseeing and managing the operational aspects of a digital printing company. They are responsible for ensuring smooth operations, addressing challenges, implementing strategies for growth and development, and optimizing efficiency. The Operations Manager should have strong problem-solving skills, decision-making abilities, and the ability to lead and develop a high-performing team.

Responsibilities:

1. Problem-solving:

- Identify and address obstacles and challenges that arise during operations, including issues related to employees, interdepartmental coordination, and B2B customer satisfaction.

- Ensure quality assurance measures are in place to meet customer demands and expectations.

- Implement pricing strategies and track sales, including purchase orders, to maintain control and accuracy.

2. Inventory Management:

- Establish and maintain strict control over inventory, tracking both incoming and outgoing materials.

- Monitor and report any instances of waste, investigating the causes and implementing corrective actions.

- Collaborate with the development team to address machine-related issues impacting inventory control.

3. Decision Making:

- Make timely and informed decisions to address operational issues, ensuring minimal delays.

- Utilize field experience and expertise to determine the best course of action for resolving challenges.

4. Team Structure and Development:

- Recruit and hire qualified personnel to build a competent and reliable team.

- Foster a culture of continuous improvement and multitasking abilities among team members.

- Provide training and development opportunities to enhance the team's skills and effectiveness.

5. Development:

- Identify and implement strategies for company growth and development, such as expanding sales channels, upgrading machinery, and improving product offerings.

- Analyze existing data to make informed decisions regarding product development, cost management, and overseas sourcing.

- Explore opportunities to open new branches and expand the company's presence.

6. Reporting:

- Prepare comprehensive and professional reports on a daily and monthly basis.

- Communicate key insights and recommendations to management for continuous improvement.

7. Branch Work Distribution:

- Establish clear structures and responsibilities for employees within branches.

- Promote cross-training to ensure flexibility and self-sufficiency among employees.

- Emphasize the importance of teamwork, self-improvement, and taking ownership of responsibilities.

8. Setting Targets:

- Collaborate with the team to set realistic and measurable targets for branches.

- Provide guidance and support to ensure teams are focused on achieving their assigned targets.

- Monitor progress and provide necessary adjustments to achieve desired outcomes.

9. Off-Season Planning:

- Develop a clear plan for the off-season period, including cost control and targeted sales strategies.

- Identify specific products or services that can be promoted during the off-season to increase sales.

Qualifications and Skills:

- Bachelor's degree in Business Administration, Operations Management, or a related field.

- Proven experience in operations management, preferably in the digital printing industry.

- Strong problem-solving and decision-making skills.

- Excellent leadership and team-building abilities.

- Analytical mindset and the ability to interpret data.

- Effective communication and reporting skills.

- Knowledge of inventory management principles.

- Familiarity with industry-specific software and tools.

- Ability to thrive in a fast-paced and dynamic environment.

Machines required to have a background with:

• HP large format printing
• Plotters
• UV Roland machine
• DTG printing technology
• DTF printing technology
• Sublimation
• Canon photocopiers
• Mug machine
• Embroidery machine
• designing background