1. SUMMARY

Working as part of the Collection team reporting directly to Collection Manager, Credit Controller coordinate and support collectors, involve and resolve queries and issues relating to customers, customer statement of accounts, ensure direct subordinates receive necessary guidance and support in a timely manner in accordance with company directives and policies.

2. JOB RESPONSIBILITIES

• Visit clients to follow up on their outstanding payments. Supervise and support the Collection team.
• To familiarize with all credit control, accounting, quality, and other relevant company policies and procedures relating to Credit Control, ensuring that these are strictly adhered to.
• Effectively dealing with customer account queries I complaints, including liaising with other departments, to ensure they are brought to a satisfactory conclusion.
• Ensure Customer details and invoice status are properly updated in the company Customer Management tool (ARCT) daily.
• Dealing with internal queries about payments, ensuring collectors are following up assigned customers as per company debt collection procedure.
• Ensure reaching monthly collection targets set by the company.
• Chase overdue invoices, subsequent follow up and escalation process if necessary. Ensure receipt details are uploaded to company accounting system daily.
• Ensure collection master file updated daily with collection.
• Ensure all acknowledge invoices and receipts uploaded in to share folder and documented in customer files.
• Maintain customer collection file for all assigned customers.
• Ensure all transactions properly booked and allocated as per Company collection procedures. Handle disputed bills and negotiate to bring payment within the agreed terms.
• Provide ad-hoc reports as and when requested by management
• Coordinate with both customer and assigned collector to identify payment allocation to open invoices.
• Send out monthly client statements/letters as may be agreed time to time.

• Coordinate with assigned collectors to circulate quarterly balance confirmations and follow up customer responses. Reconcile any customer accounts with differences immediately .
• Other duties as delegated from time to time by the direct line manager, CFO and/or Finance Manager or any other person designated in their absence.
• To inform the Credit Control Manager immediately of all-important developments I problems and report on status of Customer accounts on a regular basis and any risks identified.
• Always display a confident and assertive manner when dealing with internal and external customers.
• Always promote an efficient and professional image, demonstrated by the highest possible standards of accuracy and attention to detail.
• Continuous review of all administrative procedures, paperwork, etc. in the area of responsibility and suggest proposals for improvement to immediate and senior management .
• All other reasonable administrative duties related to the credit control function, including filing and archiving.
• Put forward to your supervisor/manager any personal training needs that you identify from time to time, and undertake personal training and development as required.
• Always ensure adherence to TKE policies and procedures when discharging duties and responsibilities.

3. AUTHORITIES

• To Collect receivable from assigned customers and or any other customer as directed by the direct line Manager.
• Collection of receivables in CASH is limited up to a maximum amount of SAR 10,000.00.Any CASH collection over and above must be with a written approval from Collection Manager or Finance Manager.
• Sign, stamp and issue an official receipt to Customer/ Employee (if collection is from an employee) for the amount collected .

4. REQUIRED QUALIFICATIONS

• Qualifications and Experience: 
• Basic accounting knowledge .
• Strong analytical skills and attention to detail.
• Good team management skills and ability to work autonomously with minimum supervision. Able to understand terms and conditions in contracts and in bonds.
• Able to prepare, explain Statement of Account (SOA) of customers.
• Able to understand the clienteles and their financial problems and to communicate these with TKE Saudi management.
• Previous exper ience in end-to-end management of credit control and accounts receivable processes.
• Sound computer skills.
• Strong written and verbal communication skills especially during difficult customer negotiations.