Job Purpose

Responsible for training & guiding call center staff in performing their duties; providing support, reports & resolving problems and complaints; developing schedules to ensure adequate staffing levels as well as organizing & supervising the day-to-day activities related to the operation of the Call Centre which include but not limited to:

• Answering inquiries and questions of patients;
• Making/rescheduling appointments;
• Directing complaints to the concerned departments within Company and ensuring high customer satisfaction;
• Ensuring that the Call Centre filing system is up-to-date; and
• Preparing work schedules, expediting workflow, and making necessary changes in staff shifts.

Qualifications and Certifications

• Bachelors degree in Business Administration or related field.

Work Experience

• Minimum 7 years of experience in the same or related field.
• Experience in greeting Customers and identifying Customers needs.
• Experience in delivering Service to Customers in line with business standards, policies, and procedures